Privacy Policy

Data Privacy Policy

This Privacy Policy governs the manner in which Vibrant Home Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.vibranthome.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Vibrant Home Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, registers on the site, or places an order on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. 

For payment processing Users are transferred to SagePay or Paypal to collect and process transaction information and we do not store credit/ debit card details. For more information on SagePay's security policy please see http://www.sagepay.co.uk/policies/security-policy.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

Vibrant Home Ltd collects and uses Users personal information for the following purposes:

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service (eg your address will be shared with the courier to allow delivery).
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

All data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The cookies used on this site are:

PHPSESSID – this is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

Session – this is used to recognised ‘returning users’ and it expires after one year

Third party websites

Users may find links on our Site to suppliers and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Vibrant Home Ltd has the discretion to update this privacy policy at any time. When we do update the policy we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Vibrant Home Ltd, The Old House Abberton Road Fingringhoe Essex CO5 7AL UNITED KINGDOM

Telephone +44 1206 735003

email sarah@vibranthome.co.uk

 

Last updated 17 May 2018

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